Assign issue action
The Redmine Automation Plugin includes a powerful action called Assign issue, designed to take the hassle out of issue assignment. Instead of manually deciding who should handle each new task or ticket, Assign issue distributes issues automatically based on your preferred strategy.
Assignment Modes
When adding an Assign issue action to a rule, you can choose how issues are assigned:
Round Robin – Assign issues in rotation so every team member gets tasks evenly over time.
Balanced Workload – Assign issues to the user with the fewest open tasks, ensuring fair distribution.
Random Assignee – Assign issues randomly for quick, unbiased distribution.
Example Use Cases
Helpdesk teams – Distribute incoming support tickets fairly and instantly.
Project management – Ensure new development tasks are assigned without delays.
Operations – Automatically balance workload across team members.
Why It Matters
Save time by removing manual assignment
Ensure every issue has an owner the moment it’s created
Keep workloads fair and balanced across your team
Works seamlessly with other automation triggers & conditions
The Auto-Assign action is a simple but powerful addition to your Redmine workflows, perfect for helpdesk, project tracking, or any team that handles a high volume of tasks.
Auto-Assign Issues – Automatically assign new issues to team members using flexible strategies like Round Robin, Balanced Workload, or Random Assignee. This ensures every issue gets an owner instantly, saves time on manual assignment, and keeps workloads fair, perfect for helpdesk and task-tracking teams.
Learn more about automation features at Redmine Automation Plugin
