24/7 Technical Support
Receive instant assistance, any time of day or night, to resolve issues and keep your projects running.
Support
Around-the-clock assistance from Redmine specialists. Our dedicated team is available 24/7 to help with any challenge you face, from troubleshooting to optimization and custom configuration.
Overview of Support Services
Comprehensive Support Tailored to Your Needs
We offer a full spectrum of support services designed to help you overcome challenges and achieve your goals with Redmine.
Redmine Configuration
Get expert help setting up and optimizing your Redmine environment for maximum efficiency.
Plugin Support
Whether you need help installing, configuring, or troubleshooting plugins, our specialists are here to assist.
Performance Optimization
Ensure your Redmine instance operates at peak performance with expert tuning and optimization services.
Migration Assistance
Seamlessly transition your data to RedminePlus with guided migration services.
Premium support
Personalized assistance with a dedicated support agent familiar with your setup.
Levels of Support
Choose the Level of Support That's Right for You
Every business has different needs, and we offer flexible support plans to match your operations and budget.
Basic Support
$ 0
/month
Perfect for startups and smaller teams that need occasional support.
- Email Support - 24-hour response time
- Knowledge base access
- Fast Response - 4-hour response time
- Phone Support - Speak directly to a Redmine expert during business hours
- Immediate Assistance - 24/7 phone, chat, and email support with a 1-hour response time
- Dedicated Agent - Personalized assistance with a dedicated support agent familiar with your setup.
- Custom SLAs - Tailor your support service levels to your specific business needs.
Priority Support
$ 199
/month
Designed for companies that need faster resolutions and more direct contact.
- Email Support - 24-hour response time
- Knowledge base access
- Fast Response - 4-hour response time
- Phone Support - Speak directly to a Redmine expert during business hours
- Immediate Assistance - 24/7 phone, chat, and email support with a 1-hour response time
- Dedicated Agent - Personalized assistance with a dedicated support agent familiar with your setup.
- Custom SLAs - Tailor your support service levels to your specific business needs.
Premium Support
Lets talk
Ideal for mission-critical projects where downtime is not an option.
- Email Support - 24-hour response time
- Knowledge base access
- Fast Response - 4-hour response time
- Phone Support - Speak directly to a Redmine expert during business hours
- Immediate Assistance - 24/7 phone, chat, and email support with a 1-hour response time
- Dedicated Agent - Personalized assistance with a dedicated support agent familiar with your setup.
- Custom SLAs - Tailor your support service levels to your specific business needs.
Getting Support is Easy
We made our support process simple and straightforward so issues can be resolved quickly and effectively.
Submit a Request
Submit a support ticket, or reach out directly via chat or phone.
Connect with an Expert
Our team reviews your request and connects you with the most appropriate specialist for your issue.
Resolve the Issue
We work with you to resolve the problem swiftly, providing clear communication throughout the process.
Follow-Up
After resolving the issue, we follow up to ensure everything is running smoothly and to offer additional support.
Wanna talk?
Ready to Experience Unmatched Support?
Choose RedminePlus and get expert support to keep operations running smoothly, whether you are just starting out or managing complex projects.
Related questions
Depending on your support plan, response times range from 1 hour (Premium) to 24 hours (Basic).
Yes, you can upgrade your support plan at any time to meet your growing needs.
For urgent issues, we recommend Premium Support, which offers a 1-hour response time and 24/7 availability.
Yes, we can tailor support packages to meet your specific requirements, including custom SLAs and dedicated support agents.