Terms & Conditions

Last Updated: 01/01/2024

Welcome to RedminePlus! By accessing and using our website and services, you agree to comply with the following Terms & Conditions. These Terms apply to all visitors, users, and customers of RedminePlus, including those using our hosting, consulting, and support services.

1. Acceptance of Terms

By creating an account, accessing, or using our website or services, you agree to abide by these Terms & Conditions. If you do not agree, please discontinue use of our services.

2. Definitions

• “RedminePlus” refers to our website, hosting services, consulting services, and all other related offerings.

• “User” or “Customer” refers to individuals or entities using RedminePlus services.

3. Services Provided

RedminePlus offers secure Redmine hosting, consulting, and technical support services. Our services are designed to support the deployment, management, and customization of Redmine software.

4. User Accounts and Responsibilities

a. Account Creation: To access our services, you may need to create an account. You are responsible for maintaining accurate and complete information in your account.

b. Security: You are responsible for maintaining the confidentiality of your account login credentials. Notify us immediately if you suspect any unauthorized use of your account.

c. Compliance: You agree to use RedminePlus services in compliance with all applicable laws and regulations.

5. Fees and Payment Terms

a. Pricing: Our pricing plans include a free tier and paid plans. Details are available on our Pricing page.

b. Billing: By selecting a paid plan, you authorize us to charge your payment method for the agreed-upon fees. Payment is due at the start of each billing cycle unless otherwise specified.

c. Refunds: Refunds are provided solely at our discretion and may be granted under specific circumstances outlined in our Refund Policy.

6. Service Availability and Uptime

We strive to provide high uptime for our hosting services but do not guarantee uninterrupted access. Downtime may occur due to scheduled maintenance, updates, or unforeseen technical issues. We are not liable for any damages arising from service interruptions.

7. Acceptable Use Policy

Users must not:

• Misuse the service by engaging in unlawful activities, infringing upon intellectual property rights, or disrupting other users’ experience.

• Attempt to interfere with the security or integrity of our systems or networks.

• Upload, post, or transmit any data that is defamatory, obscene, or otherwise inappropriate.

8. Intellectual Property Rights

All content, design, graphics, and original material on our website are the property of RedminePlus or its licensors and are protected by intellectual property laws. Users may not use, copy, or distribute any content without written permission from RedminePlus.

9. Limitation of Liability

To the fullest extent permitted by law, RedminePlus and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to data loss, downtime, or revenue loss.

10. Data Protection and Privacy

We prioritize the protection of your data. By using our services, you agree to our Privacy Policy, which describes how we collect, use, and protect your data in compliance with GDPR and other applicable regulations.

11. Termination of Services

RedminePlus reserves the right to terminate or suspend your access to services if:

• You violate any part of these Terms & Conditions.

• We are required to do so by law or to protect our systems and customers.

• Payment is not made within the required timeframe.

Upon termination, your right to use our services ceases immediately. RedminePlus will endeavor to provide notice prior to termination, where possible.

12. Changes to Terms & Conditions

RedminePlus may update these Terms & Conditions to reflect changes in our services or legal requirements. We will notify users of material changes by posting an updated version on our website and updating the “Last Updated” date.

13. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of [Your Jurisdiction]. Any disputes arising from or in connection with these Terms will be resolved in the competent courts of [Your Jurisdiction].

14. Contact Us

For any questions, concerns, or disputes related to these Terms & Conditions, please contact us:

Email: [email protected]

Address: 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ

By using RedminePlus services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for choosing RedminePlus!